Return and Refund Policy
At ECMobile, we are committed to ensuring your satisfaction with every purchase. If you have any concerns or issues with your order, please review our return and refund policy below.
Returns
30-day Return Guarantee: We offer a 30-day return window for eligible items from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 3 to 5 business days.
Exchanges
Product Exchanges: If you wish to exchange an item, please contact our customer service team at support@ecmobile.com to facilitate the exchange process.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to [list of non-returnable items].
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@ecmobile.com with your order number and the reason for the return.
- Our team will provide you with return instructions and a return shipping label, if applicable.
- Pack the item securely, include the original packing slip, and ship it to the provided address.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at info@ecmobile.com with photos of the product and packaging. We will promptly assist you in resolving the issue.
Contact Us
If you have any questions or concerns about our return and refund policy, please reach out to us at info@ecmobile.com.
Thank you for choosing ECMobile.com. Your satisfaction is our priority.